This course provides an overview of the role of an operations manager in facility and venue management. Sustainable facility management includes maintenance, cleaning/housekeeping, engineering, heating, ventilation, and air conditioning (HVAC), utility usage management, budgets, security, crisis management/emergency management, and production. This course covers the general systems and processes related to the planning, programming, design, construction, and occupancy of facilities, including long-range, strategic and tactical planning, the relationship between facility planning and business planning, organization of sites, and buildings.

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1. Define the basics of facility management, sustainability, operations, and maintenance.
2. Illustrate the various systems within a facility and how those systems connect to one another.
3. Use data analytics to help make informed decisions regarding system oversight, optimization, and measurement of social, economic, environmental, and institutional sustainability components.
4. Assess facility, equipment opportunities, and funding sources related to inspection, management, monitoring, and maintenance.
5. Examine the role of institutional buy-in in regards to sustainability practices in facilities.

This course provides students with understanding and knowledge of the philosophies and methods used to improve effectiveness and efficiency of organizational processes for businesses. Topics include statistical methods for quality improvement in manufacturing and service operations. Emphasis is given to both the technical and managerial issues in understanding and implementing quality as a component for success in today’s global business environment.

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1. Understand the philosophies and methods used to improve effectiveness and efficiency of organizational processes.
2. Apply statistical methods for quality improvement in manufacturing and service operations.
3. Gain hands-on practice with both the technical and managerial issues in understanding and implementing quality.
4. Enhance communication and group-management skills.
5. Understand the critical role of quality management in successful business strategies.

This course analyzes complex operating situations faced by technical and business managers. Students learn the role of the operations manager in the enterprise as well as demonstrate an understanding of the scope of an operations strategy. Students develop operations strategies to meet organizational requirements while analyzing operations processes. The course also offers students an opportunity to apply knowledge that contributes to the operations success of organizations.

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1. Understand the role of the operations manager in the enterprise.
2. Demonstrate an understanding of the scope of operations strategy.
3. Develop operations strategies to meet organizational requirements.
4. Understand the relationship between operations and other business functions.
5. Analyze operations processes and related strategies.
6. Understand the relationship between operations, customers, and the supply chain.
7. Apply knowledge that contributes to the operations success of organizations.

This course promotes an understanding of the theoretical and practical aspects of LEAN processes, and how LEAN thinking can be applied in a variety of contexts and applications. Students will be exposed to a range of LEAN tools that prepare learners to actively participate in LEAN processes and events in support of the development of a LEAN organizational culture. Developing capacity in facilitation and change management, students will prepare to become LEAN practitioners, learning to guide a group through problem solving circumstances, while considering the challenges of organizational change.

The purpose of this elective within the MSPM program is to enable students an opportunity to learn about the functions an operations manager provides and the different purposes of each function. In this course, students will explore the multidisciplinary roles of operations managers including budgetary obligations, performance management, and a variety of objectives to achieve in support of the organization’s operational and strategic goals. The course will provide opportunities to integrate functions and processes such as determining resource requirements, risk analyses, and budgets, with similar functions required of an operations manager.

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1. Apply critical thinking and scientific approach to problem solving.
2. Apply learned concepts of constraint management, quality management, and other operations functions when developing and managing integrated project schedules.
3. Effectively communicate in several methods and to differing audiences.
4. Demonstrate knowledge growth in operations management.